Water Heater Rip-off

“Savings” given by BIG BOX stores on appliance purchases are wiped out by “service” charges. They are playing a shell game with customer money.

We purchased our existing 50-gallon electric heater in 2006. The heater cost $401 and the cost to deliver/install/dispose was $179 for a total of $580. (Kept all receipts on file.)

Yesterday, I shopped at the same store for a new water heater. The quote was for an identical replacement. It would be an easy one-for-one swap as there would be no additional installation complications. The quote for the heater was $479. Sounded like a bargain considering the 15 years that had passed. The installing service (not a service offered by the big box store that sells the water heater) would contact me to complete the quote.

The phone rang in about an hour. My quote was ready; I was not.  The water heater would be $479 with charges to deliver/install/dispose of $1,175 for a total of $1,654.

Year                    Water Heater                Deliver/Install/ Disposal              Grand Total

2006                   $401                                  $179                                                $580

2021                   $479                                  $1,175                                            $1,654

What did I do? As any sane person would, I phoned my regular, trustworthy plumbing service. They will provide a better-quality water heater/warranty/install for $350 less.

Reminder to Self: Before taking the bait offered by a big box store, call your plumber.

About authorbillramsey

During his forty-year professional career, Bill Ramsey wrote magazine articles and business newsletters. Now retired in the mountains of western North Carolina, he writes a blog and has published four books. Bill's 2015 collection of concise, real-life essays is titled "What Do YOU Think?" He has also written "Me Now - Who Next? (The Inspiring Story of a Traumatic Brain Injury Recovery)" and "Now That I Think About It. Bill's books and are available from Amazon.com and on all e-readers. See www.authorbillramsey.com. Follow Bill on Facebook at www.facebook.com/billramseyauthor/
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